1. Introduction

Welcome to Tickago Limited (“we,” “us,” “our”). By accessing or using our website and services, you (“user,” “customer”) agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please refrain from using our services.

2. Definitions

  • “Event”: Any entertainment, sporting, cultural, or other activity for which tickets are available for purchase through our platform.
  • “Organizer”: The individual or entity responsible for organizing and managing the Event.
  • “Ticket”: A revocable license issued to the customer for entry to the specified Event.

3. Scope of Services

Tickago Limited operates as an intermediary platform facilitating the sale of Event Tickets on behalf of Organizers. We are not the Organizers of the Events and are not responsible for the delivery or quality of the Events themselves.

4. Ticket Purchase and Delivery

  • 4.1. Purchase Process: Customers must provide accurate and complete information during the ticket purchase process. All prices are inclusive of applicable taxes unless stated otherwise.
  • 4.2. Payment: Payments must be made using the methods specified on our website. By providing payment details, you confirm that you are authorized to use the chosen payment method.
  • 4.3. Delivery: Tickets will be delivered electronically to the email address provided during purchase. Ensure that your email settings allow receipt of emails from us.

5. Use of Tickets

  • 5.1. Personal Use: Tickets are for personal use only and may not be resold or transferred for commercial purposes without our express permission.
  • 5.2. Entry Requirements: Admission to Events is subject to the Organizer’s terms, including age restrictions and dress codes. Customers must comply with all Event-specific regulations.

6. Event Changes and Cancellations

  • 6.1. Cancellations: If an Event is canceled, customers will be entitled to a refund as outlined in our Refund Policy.
  • 6.2. Rescheduling: If an Event is rescheduled, existing Tickets will typically remain valid for the new date. Specific details will be communicated via email.

7. Refunds and Exchanges

All sales are final. Refunds or exchanges are only available as described in our Refund Policy.

8. Limitation of Liability

  • 8.1. Event Quality: We are not responsible for the quality, content, or delivery of the Event, which are solely the Organizer’s responsibility.
  • 8.2. Indirect Damages: We are not liable for any indirect, consequential, or incidental damages arising from the use of our services.

9. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Information

For any queries or concerns, please contact us at info@tickago.com.