1. General Policy

All ticket sales are final. Refunds are only issued under specific circumstances as outlined below.

2. Event Cancellations

  • 2.1. Full Cancellation: If an Event is canceled and not rescheduled, you are entitled to a full refund of the ticket price.
  • 2.2. Partial Cancellation: If an Event is partially canceled (e.g., certain performances or days), refunds will be provided for the affected portions as determined by the Organizer.

3. Event Rescheduling

  • 3.1. Ticket Validity: Tickets remain valid for rescheduled Events. If you cannot attend the new date, you may request a refund within a specified timeframe.
  • 3.2. Notification: We will inform you of rescheduled dates via the email address provided at purchase.

4. Refund Process

  • 4.1. Initiation: Refunds are typically initiated automatically in the event of a cancellation. For manual requests, contact us at info@tickago.com.
  • 4.2. Method: Refunds are processed to the original payment method used at the time of