1. Introduction
Tickago Limited (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Collection
- 2.1. Personal Information: We collect personal data such as your name, email address, payment details, and transaction history when you purchase Tickets or interact with our services.
- 2.2. Usage Data: We collect information about your interactions with our website, including IP addresses, browser types, and access times, to improve our services.
3. Use of Data
- 3.1. Service Delivery: To process your ticket purchases and provide customer support.
- 3.2. Communication: To send you information about your purchases, Events, and updates related to our services.
- 3.3. Legal Compliance: To comply with legal obligations and prevent fraudulent activities.
4. Data Sharing
- 4.1. Organizers: We share necessary personal information with Event Organizers for ticket fulfillment and Event management purposes.
- 4.2. Service Providers: We may engage third-party service providers to assist with payment processing, email delivery, and IT services. These providers are contractually obligated to protect your data.
- 4.3. Legal Requirements: We may disclose your information if required by law or in response to legal proceedings.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
6. Data Retention
Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
7. Your Rights
- 7.1. Access: You have the right to request access to the personal data we hold about you.
- 7.2. Rectification: You can request correction of inaccurate or incomplete data.
- 7.3. Erasure: You have the right to request the deletion of your personal data under certain conditions.
- 7.4. Objection: You can object to the processing of your data for direct marketing purposes.
To exercise any of these rights, please contact us at info@tickago.com.
8. Cookies
Our website uses cookies to enhance user experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via email or a notice on our website.
10. Contact Information
For privacy-related inquiries, please contact us at info@tickago.com.
